We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of goodhairgyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.86 out of 5 based on 14 customer ratings
14 reviews
100% of buyers enjoyed this product!
5 stars
( 12 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Olivia O’Brien –
hair is so nice soft and smooth hair as seen in the picture
Rated 5 out of 5
Tatiana Gauthier –
I’ll review it when it will be installed, so not yet. anyway the hair have a really good quality and the store is very active. I’ll order again later. thank you !
Rated 5 out of 5
Jose Fernandez –
The hair is beautiful, soft and silky. Seller has amazing communication and replies really quickly. Shipping was so fast under a week to the UK. I will definitely order again. Thank you!
Rated 5 out of 5
Richard Matthews –
Very good hair just as described. Minimal shedding and hair is so soft.
Rated 5 out of 5
Lily Gaillard –
Very nice color, package a little thin but very happy with the color identical to the photo
Rated 5 out of 5
Sean Johnson –
It’s beautiful buy two pack one empty wine tip and one very good
Rated 4 out of 5
Sander de Wit –
I’ve received the hair really fast. The color is amazing. It does tangles a little bit. But if you sleep with a bonnet and wash the hair correctly it should be fine. I’m 3 weaks further now and it starting to shed, but not very much.
Rated 4 out of 5
Joseph Estrada –
the hair is slightly lighter and redder than usual color 4 hair but good enough quality.
Rated 5 out of 5
George Mitchell –
please buy it , it’s a very quality hair. same color as it is online and fastest delivery ever. got here before estimated date. am very happy
Rated 5 out of 5
Dennis Morgan –
Amazing hair and colour! less than a week delivery to UK!
Rated 5 out of 5
Hannah Schneider –
Hair is amazing it holds curls for 24 hours lol so just get ready to curl everyday if you love volume curls like myself . Little to no tangle . Ladies wear a bonnet on week 3
Rated 5 out of 5
Elena Klein –
this hair is very soft, nice quality hair. beautiful colour and no smell! it’s shiny and good quality. no shedding at all. i will order again thank you!
Rated 5 out of 5
Arjan Wolters –
Love the bundles and the color. The hair is supersoft! I cant wait to install the hair next week. I will leave some after review then. The communaction with the store was very good. Every time I have a question they will awnser always and fast. Thankyou very much
Rated 5 out of 5
Anna Black –
This was a very good item loved it to bits very happy
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Ginger Orange 350# Straight Hair Bundles
Olivia O’Brien –
hair is so nice soft and smooth hair as seen in the picture
Tatiana Gauthier –
I’ll review it when it will be installed, so not yet. anyway the hair have a really good quality and the store is very active. I’ll order again later. thank you !
Jose Fernandez –
The hair is beautiful, soft and silky. Seller has amazing communication and replies really quickly. Shipping was so fast under a week to the UK. I will definitely order again. Thank you!
Richard Matthews –
Very good hair just as described. Minimal shedding and hair is so soft.
Lily Gaillard –
Very nice color, package a little thin but very happy with the color identical to the photo
Sean Johnson –
It’s beautiful buy two pack one empty wine tip and one very good
Sander de Wit –
I’ve received the hair really fast. The color is amazing. It does tangles a little bit. But if you sleep with a bonnet and wash the hair correctly it should be fine. I’m 3 weaks further now and it starting to shed, but not very much.
Joseph Estrada –
the hair is slightly lighter and redder than usual color 4 hair but good enough quality.
George Mitchell –
please buy it , it’s a very quality hair. same color as it is online and fastest delivery ever. got here before estimated date. am very happy
Dennis Morgan –
Amazing hair and colour! less than a week delivery to UK!
Hannah Schneider –
Hair is amazing it holds curls for 24 hours lol so just get ready to curl everyday if you love volume curls like myself . Little to no tangle . Ladies wear a bonnet on week 3
Elena Klein –
this hair is very soft, nice quality hair. beautiful colour and no smell! it’s shiny and good quality. no shedding at all. i will order again thank you!
Arjan Wolters –
Love the bundles and the color. The hair is supersoft! I cant wait to install the hair next week. I will leave some after review then. The communaction with the store was very good. Every time I have a question they will awnser always and fast. Thankyou very much
Anna Black –
This was a very good item loved it to bits very happy