Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of goodhairgyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Rose Beck –
i love it the photos can speak for themselves
Charles Gilbert –
I love the hair, fast shipping and quality hair is good soft and full.
Joseph Chavez –
As on the description the hair its soft no smell perfectly packaged I like I highly recommend in addition it is pre plumer.
Olivia Burke –
I love the hair , thought it was going to be ugly cause I’ve never tried short hair , but loved it . Will be shopping again !!!
Andrea Cooper –
I just got my hair done it was great 10/10 I recommend you purchase it
Aaron Dixon –
I loooooved this hair. There was no shedding but overall, the hair is good quality. I will definitely order again.
Terry Reid –
The hair is exactly as described. I’m so surprised how soft the hair is. It is true to length and I like the lace. The communication with the store is excellent, great customer service. But because of the impact of the New Coronary Pneumonia epidemic, I have not installed my wig to go out.
Deborah Jensen –
I love this wig! To the quality to the texture is so bomb!
Rebecca Smith –
I’m in love. And it all came quick looks realistic and pretty
Louis Coleman –
beautiful hair n the color as described by store. Also full and the quality is great. My client love the hair and it came so was quickly. The seller was also communicating with me n I do recommend them and will definitely buy again.
Emma Carter –
Beautiful hair . I love it so much
Russell Newman –
I love this wig! It looks great every day and is very soft. I only use my fingers to apply products and style. There is very little shedding. overall it’s a good unit for a good price also it arrived sooner than the expected delivery date! I will definitely buy this wig again.
Austin Li –
The hair is so nice & full I’ll definitely order again
Samuel Washington –
This order was very quickly the salesman at your disposal and to your listen. Product of excellent quality the product and very well Pack
Teresa Chen –
Wow I mean thank you so much , omg the hair is so beautiful and soft , if I am to give 10stars I would honestly I highly recommend this store I will not purchase else where again rather than here
Sarah Sims –
I really love my wig and the price is amazing and the hair quality is the best five stars
Anna Bergeron –
I was really happy with how this hair turned out. This was my first time buying a lace front wig so I was kind of nervous , but it came out really nice. The knots bleached well, and the hair is very manageable.
Kathy Olson –
This item arrived in 4 days and it is so beautiful . I love the hooks inside and the preplucked front hair. The packaging was beautiful
Luke Simard –
This hair is absolutely amazing! I love how well it performs whether wet or dry.
Alexia Klein –
Very happy with my order, the hair barely sheds, very easy to run hands through. Got many compliments its a beautiful unit, all I did was pluck it a bit then add edges, has a layered look from the front to the back. The hair is very versatile and has good parting space. I would definitely order again. The store was very kind and helpful, and shipping didn’t take long at all, very fast (5 days).
Kenneth Jacobs –
Too nice wig, ordered Friday, the wig arrived the next Thursday with small gifts. Seller very responsive and super kind and helpful!! I recommend!!
Olivia Ray –
Curls are beautiful when wet and the hair is soft with no shedding. The hairline also comes pre plucked
Teresa Bryant –
This is my 4th time I ordered this hair and each time . Of course any curly hair sheds but this one isn’t like you would think. All you’ll need is water and mousse. I give this hair 5stars and I will be ordering again.
Henry Johnson –
Very nice wig. The shipment to CA is good 4 days even during this period. I took this wig in 24inches& The store is nice and answer all your questions. I recommend!
Christopher Stanley –
Very beautiful, soft hair and the density is what described . Delivered so quickly Thanks so much.
Diana Chavez –
im in love with this wig!! it was so soft when it came and the lace was stretchy enough. after i bleached the knots the hair and lace was still good. the shipping was really fast and this wig is able to be parted again
Nathan Sanchez –
I like this hair, very soft and silky, it has been cut very dull. Be sure to order long hair of the right length, thank you
Judy Bishop –
The hair is good quality, é arrived quickly and with many gifts. Thank you
Ashley Kennedy –
Im giving 4 stars because the lace was exact the hair was lovely but the 18in looks exactly like the 16in but whatever came 4 days early so another plus
Lucas Cavalcanti –
Like hair, loose some threads, but the product is quality, my only the observation is that could be a little more bulky, anyway was quite satisfied.
Jason Castillo –
A very good wig to purchase had a smell but overall minimum shedding
Barbara Patel –
I want to say about this hair is that it didn’t shed , have no smell and it is very soft . The hair is a natural density. There was a great amount of parting space as well. For the price you can’t beat it. If you are looking for a wig that is perfect and very natural this one may be for you
Kenneth Pena –
I absolutely love this hair. It came super fast the vendor was so helpful. The hair is so soft and thick, I will definitely order again
Katherine Mason –
I just take it today I think it’s good quality very soft thank you storefor the gift
Arthur Howell –
Hair very full. Not true to length ordered a 28ich and its 24ich. Hair very soft and very full came quick in 4-5
Lawrence Wade –
Hair beautiful and very Volume
Kathy Carroll –
The hair is great! The curls are more defined when using mouse instead of water. Lace blended well, better than I thought it would, everything was as described. Will purchase again!
Margaret Contreras –
Hair is soft… Lovely curls.. Texture is so nice… I will buy again.. Fast fast shipping… Really a good buy
Larry Hunt –
Absolutely love this hair. I still liked it would recommend for you guys to buy…. shipping was fast and store was very active
Christine Jacobs –
Good quality definitely would purchase again
Theresa Perez –
hair arrived early! stores communication was super good . hair is so soft and beautiful i will buy again soon.
James Taylor –
Super soft hair fast shipping store very nice definitely will purchase again
Julie Hughes –
I loveee my hair soo much
Thomas Olson –
The hair is beautiful.Just as described and shown by the store.It’s super soft,The seller was very communicative.If you having trouble deciding if you want the wig,buy it.It’s perfect for those who love a middle part with nice curls.Also shipping is very fast.Recommend!!!
Jordan Anderson –
I loooove this wig ! Very soft and I love the curls . It came super quick. The hair is easy to style and the curls are beautiful.it it’s very true to length,it was very secure after I put it on and no shedding. I would definitely order again from this company.
Katherine Wright –
Soft hair, good lace, I’ll leave additional feedback once installed, but for now so far so good
Kathryn Owens –
Lovely hair will like to order more
Victoria Keller –
Absolutely Beautiful & Shipping Was VERY Fast. Definitely Will Be Ordering Again. Any Questions DM Me On IG: gia.xnicole
Lauren Simmons –
Love this hair very soft true to length and delivery was fast and i have dyed it. so beautiful
Stephanie Carpenter –
This hair is amazing & very flat ! The shipping was fast and the lace is good . 10/10
Jerry Jackson –
Super fast delivery, hair came in 3 days! Everything I expected. I dyed it and it took to colour really well!
Melissa Butler –
Hair came in 4 days and I order it during the Christmas period. Hair was beautiful and full
Albert Soto –
One of my favorite wigs! Very accurate to description, very cute short style. I figured the best way to style for less frizz. Is to use a combination of Motions mousse and water (spray bottle) it leaves you with gorgeous curls. Definitely worth the buy!!!!!!!
Tyler Ray –
I’m so happy. You will not be disappointed. I will buy more in the future
Theresa Kelly –
Loved the hair, super recommend. Good quality, fast shipping, store and friendly.
Tammy Mills –
Seller was absolutely lovely and easy to communicate with.Love the hair.Great job!!!
Aaron Peters –
They were really amazing with their service!! I really appreciate them reaching out and keeping in contact
Madison Oliver –
This hair is so soft and thick it was already pre plucked and it definitely looks as pictured
Douglas Elliott –
This hair is gorgeous. ture length and ture density
Stephen Elliott –
I love this hair. It’s the second time I buy it. I bleached the first one. It took bleach very well.
Paul Washington –
I love this wig it is so beautiful, even if it is not too voluminous but it goes I still like I am satisfied
Tim Smet –
Fast delivery and good receipt of the parcel! Tokossss
Brandon Weber –
Seller has great communication and will make sure anything you order will get delivered
Sandra Jimenez –
This hair is amazing!Very natural looking